SHIPPING POLICY

Please read below for all details related to shipping, returns, refunds, exchanges, and other useful information. Please contact us at [email protected] if you have any questions.

1.    SHIPPING LOCATION

All the goods are delivered directly from our warehouses in China.

2.   DELIVERY TERM

For products available in stock, we ship your order within 5-15 days after receiving your order.

For custom order, the delivery term in general is about 20-50 days.

3.   SHIPPING METHOD

We ship by China Post / EMS / DHL / UPS / FEDEX/ TNT / Eramex / Sea Shipping…

We will choose the best logistic solution for each destination according to the package volume,

shipping term, customs clearance rules…

Some particular voluminous lighting fixtures, the only shipping way is by sea shipping.

4.  SHIPPING TERM

Region

Air express Shipping

Sea Shipping

Europe

7-20 days

40-60 days

US/Canada

5-20 days

50-90 days

Asia

3-12 days

15-45 days

Austrian/New Zealand

8-20 days

45-60 days

 

Due to the impact of the epidemic, the shipping term is much longer than before. We will do our best to deliver your order in the fastest and best way.

5.  DELIVERY AREA

We ship the goods to more than 60 countries worldwide for free of charge.

Here is the country list we don’t make shipment.

Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Island, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.

All African Countries

All South American Countries.

If you are in these countries, please contact us before placing the order by email [email protected].

6.  CUSTOMS DUTIES / TAXES

As each country has different tax rule,  any local or customs duties will be in charge of buyer.

Our price doesn’t include these charges.

7.   INCORRECT ADDRESS OR ADDRESS MODIFICATION

Please ensure the shipping address is correct when placing an order. We are not responsible for lost or undelivered packages or costs associated with an incorrectly provided address. If you need to change the shipping address after shipment, be noted that there may have some additional charges.

8.  LOST, STOLEN, AND MISDELIVERED PACKAGES

If there is no signature requirement, Postal parcel or EMS will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren't able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.

If the package is misdelivered due to the wrong address, please contact us , we could arrange a new shipment. However the Re-delivery is a paid service (we will charge your cost of shipping depending on the package size and weight of different lamps).

If the package is damaged or lost due to shipping, we will send you a new lamp for free of charge.

If a package is marked as "delivered" but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact Postal parcel or EMS and request a "trace" to locate the package(s). In order to be considered for a replacement or refund, you must request a trace to confirm the package is lost, and all traces must be made within 7 days of delivery. Outside this window, we are no longer able to file a loss claim with Postal parcel or EMS to recover the cost of the lost or stolen item..

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