RETURN POLICY

OUR GOAL:

We aim to provide the best quality products at affordable prices, and truly wish you will be pleased with the product you have ordered from us. If you are not satisfied with your purchase, you can exchange the purchased item within 30 days after delivery of the goods. If for any reason you would like to exchange your original item, please take note of the following policies about exchanges or damages. You also have 48 hours cancellation time, before the item goes to the production team.

DELIVERY:

LIGHTING FOREVER uses the best carrier available depending on size of item and the location of the delivery. We ask that you still use good practice and judgment when accepting deliveries.

1.      We ask you to check that your delivered products have arrived in perfect condition, before signing the delivery form, so please open and check your order when you receive it.

2.  If the delivered item does not match your order, or is damaged, please note this on the delivery form and contact us immediately.

3.     If you are not satisfied with the goods upon delivery, please note this on the delivery form and contact us immediately.

4.    Larger pieces are delivered by special-handling couriers; we ask that you follow all the same procedures for these deliveries as well.

5.    We will repair any faults on our delivered products to your satisfaction and make good on any deficiencies with the products ordered.

6.    All damaged goods claims must be accompanied with photos showing the damages in question.

EXCHANGES:

For all custom orders, made to order items, we do not offer refunds or exchange.

For all our regular standard inventory products, if you change your mind within 30 days after receiving your order , we accept an exchange or a refund request.

You have up to 30 days after you have received your order to initiate an exchange of your order. In the case of an exchange order, you will be charged a restocking fee equal to 10% of the cost of the piece being replaced and the buyer will be responsible for paying shipping charges to return the item back to the seller as well as the cost to ship the exchange item (the shipping of the exchange item must take place within 30 days of initial delivery using the same delivery service LIGHTING FOREVER used to ship the product).

 

Please be sure that the products to be returned meet these following conditions:

1.      All returnable products have to be in condition in which they were delivered to you.

2.     Goods to be returned must clearly show our order number on the package.

3.  Please ensure that the goods are returned with all parts and the original packaging.

4.  Applicable care has to be taken while item is in your possession or in transit.

 

We will issue exchange information within 2 weeks of receiving an item for changes or damages only if the previous conditions are met.

 

EXCHANGE CONDITIONS:

1.      All exchanges must take place within 30 days of receiving products.

2.     Please note that we cannot exchange self-assembled goods which have been damaged by the buyer during assembly.

3.     If you would like to exercise the right to exchange the goods you assume responsibility to take care of the goods until they are returned to us.

4.    LIGHTING FOREVER cannot accept exchanges or product replacements in situations where the goods have been damaged, personalized, modified, or otherwise used in such a way as would make it impossible for them to be returned to us.

5.    All items and parts of each piece must be checked prior to assembly.

RETURN INSTRUCTIONS:

Please include your customer order details with the item(s) to be returned, as these are necessary for processing a return. Once received, the items they will be checked and our customer service team will contact you within 2 weeks of reception to discuss all further actions.

1.      All returnable products have to be in condition in which they were delivered to you.

2.     Goods must clearly show our order number on the package.

3.     The goods must be returned with all parts and the original packaging.

4.    Applicable care must be taken while item is in your possession or in transit.

 

MANUFACTURER WARRANTY

All our products are collected from carefully selected manufacturers who share the same values with us, like exquisite quality and durability. Therefore all our products are covered by 12 months Manufacturer Warranty. This guarantee doesn't include issues arising as a result of normal use, inaccurate use or incidental damage.

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